Privacy policy

NAVORA™ — PRIVACY POLICY

Last Updated: September 24, 2026

Navora operates this online store and website, including its content, features, tools, products, and services, to provide customers with a convenient and personalized shopping experience (the “Services”).

Our store is powered by Shopify, which provides the technology that enables us to operate the Services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means.

This Privacy Policy applies to customers and visitors worldwide. Depending on where you live and the laws that apply to you, you may have additional privacy rights.

If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, or disclosure of personal information, this Privacy Policy will govern those matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular processing activity, we will request that consent separately.

1. PERSONAL INFORMATION WE COLLECT

When we use the term “personal information” or “personal data,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you or another person.

Personal information does not include information that has been anonymized or de-identified so that it can no longer reasonably identify or be linked to an individual.

Depending on how you interact with the Services, the products or services you use, your location, and applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other contact details you provide to us.

Order and Transaction Information

This may include products you view, add to your cart, purchase, return, exchange, or cancel, your order history, transaction details, delivery information, and information related to customer service requests.

Payment Information

Payments may be processed through Shopify and/or third-party payment providers.

Depending on the payment method used, we and our payment providers may process payment-related information such as payment method, transaction information, payment confirmation, and other information necessary to process your payment.

We do not intend to store complete payment card numbers ourselves when payment processing is handled by Shopify or an authorized payment provider.

Account Information

If account functionality is available and you choose to create an account, we may process information such as your name, login credentials, account preferences, and account settings.

Communications

We may collect information that you provide when you contact us, including customer service messages, questions, complaints, reviews, feedback, or other communications.

Device and Technical Information

We may collect information about the device and browser you use to access the Services, including your IP address, browser type, operating system, device identifiers, network information, and other technical information.

Usage Information

We may collect information about how you interact with the Services, including pages viewed, products viewed, searches, interactions, approximate location information derived from technical data, and the date and time of your interactions.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, analyze website usage, provide security, and, where permitted and appropriately consented to, support advertising and marketing.

Additional information about cookies and similar technologies may be provided through our Cookie Policy and cookie consent tools.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information from the following sources:

Directly From You

We collect information that you provide when you:

  • Visit or use the Services.

  • Place an order.

  • Create an account, where available.

  • Subscribe to communications.

  • Contact customer support.

  • Submit a review or feedback.

  • Participate in a promotion or other activity.

  • Otherwise provide information to us.

Automatically Through the Services

We may automatically collect certain technical and usage information when you browse or interact with the website, including through cookies and similar technologies, subject to applicable law and your privacy choices.

From Service Providers

We may receive information from service providers that provide technology, payment processing, fraud prevention, analytics, customer support, shipping, marketing, hosting, or other services on our behalf.

From Business Partners and Other Third Parties

We may receive personal information from business partners, advertising or marketing platforms, social media platforms, or other third parties where permitted by applicable law.

3. HOW WE USE PERSONAL INFORMATION

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing and Managing the Services

We may use personal information to:

  • Process and fulfill orders.

  • Process payments.

  • Arrange delivery.

  • Manage returns, refunds, and exchanges.

  • Provide customer support.

  • Maintain customer accounts where available.

  • Remember preferences.

  • Provide requested Services.

  • Communicate with you regarding your orders.

  • Maintain and improve the functionality of the website.

  • Provide product recommendations and personalized shopping experiences where permitted.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use personal information to:

  • Send promotional emails.

  • Send promotional text messages.

  • Provide information about products, offers, and promotions.

  • Display advertising.

  • Measure advertising performance.

  • Personalize advertising.

  • Remind you about products you have viewed or added to your cart.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in those communications.

Where applicable law requires consent for marketing communications or advertising technologies, we will obtain and manage that consent through appropriate mechanisms.

Security and Fraud Prevention

We may use personal information to:

  • Protect the security of our Services.

  • Authenticate accounts where applicable.

  • Detect and prevent fraud.

  • Investigate suspicious, fraudulent, illegal, or malicious activity.

  • Protect our customers, business, systems, and property.

  • Prevent abuse of our Services.

Customer Communications

We may use your personal information to:

  • Respond to questions and requests.

  • Provide customer service.

  • Resolve complaints.

  • Communicate regarding orders, returns, refunds, or other transactions.

  • Send important service-related communications.

Legal and Compliance Purposes

We may process personal information when necessary to:

  • Comply with applicable laws and regulations.

  • Respond to valid legal requests.

  • Respond to government or law-enforcement requests where legally required.

  • Establish, exercise, or defend legal claims.

  • Enforce our Terms of Service and other policies.

  • Protect our legal rights and the rights of our customers or other individuals.

4. LEGAL BASES FOR PROCESSING — EUROPEAN UNION AND EEA

Where the General Data Protection Regulation (GDPR) or other similar data protection legislation applies, we process personal information only where a valid legal basis exists.

Depending on the circumstances, our legal bases may include:

Performance of a Contract

We may process personal information when necessary to:

  • Process and fulfill your order.

  • Process payments.

  • Arrange delivery.

  • Manage returns and refunds.

  • Provide customer service relating to your purchase.

  • Perform obligations arising from a transaction with you.

Legal Obligations

We may process personal information when necessary to comply with legal obligations, including accounting, tax, consumer protection, fraud prevention, or other applicable requirements.

Legitimate Interests

We may process personal information where necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your fundamental rights and freedoms.

This may include:

  • Maintaining and improving our Services.

  • Protecting our business and customers.

  • Preventing fraud and abuse.

  • Maintaining website security.

  • Managing customer relationships.

  • Analyzing and improving our products and Services.

Consent

Where required by law, we will rely on your consent for certain processing activities.

This may include certain forms of:

  • Direct marketing.

  • Non-essential cookies.

  • Personalized advertising.

  • Other processing activities for which consent is legally required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties where necessary to operate our business, provide the Services, fulfill orders, comply with the law, or for other purposes described in this Privacy Policy.

Depending on the Services we use, these recipients may include:

Shopify and Technology Providers

We use Shopify to operate our online store and provide ecommerce infrastructure.

Shopify and other technology providers may process information necessary to provide hosting, ecommerce functionality, security, analytics, customer management, and other Services.

Payment Providers

We may share information with payment processors and financial service providers as necessary to process payments, refunds, and payment-related transactions.

Shipping and Fulfillment Providers

We may share relevant customer information with shipping companies, logistics providers, suppliers, fulfillment providers, and other service providers as necessary to fulfill and deliver orders.

Customer Service Providers

We may use third-party platforms to manage customer communications, support requests, and other service interactions.

Analytics Providers

We may use analytics providers to understand how visitors use our website and to improve our Services.

Marketing and Advertising Providers

Where applicable and permitted by law, we may share certain information with advertising and marketing service providers to provide, measure, personalize, or improve marketing and advertising.

Where applicable law provides you with the right to opt out of certain sharing or targeted advertising activities, we will provide the appropriate mechanisms required by law.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including in response to valid legal processes, government requests, regulatory requirements, or to protect our rights, customers, business, or other individuals.

Business Transactions

Personal information may be disclosed as part of a business transaction such as a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar transaction, subject to applicable law.

6. SHOPIFY

Our store is powered by Shopify.

Shopify provides the technology and infrastructure used to operate our online store and may process personal information in connection with your interaction with our store and Shopify services.

Depending on the services and features enabled on our store, Shopify may process information relating to your browsing activity, purchases, payment activity, device information, and other interactions with Shopify-powered services.

Shopify may also provide certain enhanced or network-based services depending on the features enabled by the merchant and applicable privacy settings.

For more information about how Shopify processes personal information, please review Shopify's consumer privacy information:

Shopify Privacy Policy:
https://www.shopify.com/legal/privacy

Shopify Privacy Controls:
https://privacy.shopify.com/

Where Shopify processes personal information on our behalf, the applicable contractual and data protection arrangements between the parties govern that processing.

Where Shopify processes information for its own independent purposes, Shopify may act as an independent controller of that information.

7. THIRD-PARTY WEBSITES AND SERVICES

Our Services may contain links to websites, applications, social media platforms, payment providers, or other services operated by third parties.

If you access a third-party service, that service's own privacy policy, terms, and practices will apply.

We are not responsible for the privacy, security, or content practices of third-party services that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

8. CHILDREN'S PRIVACY

Our Services are not intended for children where prohibited by applicable law.

We do not knowingly collect personal information from children in circumstances where applicable law prohibits such collection without appropriate parental or guardian involvement.

If you believe that a child has provided us with personal information in violation of applicable law, please contact us using the contact information provided at the end of this Privacy Policy.

Where legally required, we will take appropriate steps to delete or otherwise address such information.

9. DATA SECURITY

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system is completely secure.

Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

You should avoid sending sensitive or confidential information through unsecured communication channels.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

The length of time we retain information depends on factors including:

  • The purpose for which the information was collected.

  • Whether we need the information to provide Services.

  • Whether we have an ongoing business relationship with you.

  • Legal, accounting, tax, regulatory, or reporting obligations.

  • Fraud prevention and security requirements.

  • The need to establish, exercise, or defend legal claims.

  • Applicable limitation periods.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law.

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may be subject to legal exceptions, limitations, or verification requirements.

Right of Access

You may have the right to request access to personal information we hold about you.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of your personal information, subject to applicable legal exceptions.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format and to request its transfer to another organization.

Right to Restrict Processing

Where applicable, you may have the right to request that we restrict the processing of your personal information in certain circumstances.

Right to Object

Where applicable, you may have the right to object to certain processing activities, including certain processing based on legitimate interests or direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

Marketing Preferences

You may opt out of promotional email communications by using the unsubscribe link provided in our marketing emails.

You may continue to receive non-promotional communications that are necessary for your order, account, transactions, security, or other Services.

Rights Regarding Targeted Advertising or Data Sharing

Depending on your location and applicable law, you may have rights to opt out of certain targeted advertising, sale, or sharing of personal information.

Where such rights apply, we will provide the appropriate mechanisms required by applicable law.

12. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under applicable data protection legislation.

These may include:

  • Access.

  • Correction.

  • Deletion.

  • Data portability.

  • Restriction of processing.

  • Objection to processing.

  • Withdrawal of consent.

  • The right to lodge a complaint with a relevant data protection authority.

Where applicable, you also have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal or similarly significant effects, subject to applicable legal exceptions.

To exercise your rights, please contact us using the contact details provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests, as permitted or required by law.

We will respond to valid requests within the time period required by applicable law.

13. INTERNATIONAL DATA TRANSFERS

Because we operate an international ecommerce business and use service providers located in different countries, your personal information may be transferred to, stored in, or processed in countries outside the country in which you live.

Where applicable data protection law requires specific safeguards for international transfers, we will use legally recognized transfer mechanisms.

For transfers from the EEA, such mechanisms may include:

  • An adequacy decision recognized under applicable law.

  • Standard Contractual Clauses approved by the European Commission.

  • Other legally recognized safeguards.

For transfers from the United Kingdom, applicable UK transfer mechanisms may include:

  • UK adequacy regulations.

  • International Data Transfer Agreements.

  • UK Addendums to Standard Contractual Clauses.

  • Other legally recognized safeguards.

The specific safeguards used may depend on the service provider and the country involved.

14. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may send you marketing communications about Navora products, promotions, offers, and related services.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the relevant communication.

Where applicable law requires prior consent for electronic marketing or similar communications, we will obtain that consent before sending such communications.

Unsubscribing from marketing communications does not prevent us from sending essential transactional or service-related communications, such as order confirmations, shipping updates, refund notifications, account-related messages, or other communications necessary to provide the Services.

15. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies and similar technologies to:

  • Operate and secure the website.

  • Remember preferences.

  • Maintain shopping cart functionality.

  • Understand website usage.

  • Measure performance.

  • Improve the Services.

  • Support marketing and advertising where permitted.

Some cookies may be necessary for the website to function, while others may be optional.

Where required by applicable law, we will request consent before placing or using non-essential cookies and similar technologies.

Your available cookie choices may vary depending on your location.

You may also be able to manage cookies through your browser settings or through the cookie preferences provided on our website.

16. PRIVACY RIGHTS FOR U.S. AND OTHER JURISDICTIONS

Privacy laws vary significantly between countries, states, and other jurisdictions.

Depending on where you reside and whether the applicable legal requirements apply to Navora, you may have additional rights concerning your personal information.

These may include rights to:

  • Know or access personal information.

  • Correct inaccurate personal information.

  • Delete personal information.

  • Obtain a portable copy of personal information.

  • Opt out of certain targeted advertising or data-sharing activities.

  • Opt out of certain marketing communications.

  • Limit certain uses of sensitive personal information where applicable.

  • Appeal certain decisions regarding privacy requests.

We will honor rights that are legally applicable to you and to our processing activities.

If you wish to exercise a privacy right, please contact us using the contact information provided at the end of this Privacy Policy.

We will not discriminate against you for exercising privacy rights where prohibited by applicable law.

17. PRIVACY REQUESTS

To exercise an applicable privacy right or ask a question about how we process personal information, please contact us using the privacy contact information provided at the end of this Privacy Policy.

Please provide enough information for us to understand your request and verify your identity where required by applicable law.

If you submit a request through an authorized representative, we may require evidence that the representative has authority to act on your behalf, where permitted or required by applicable law.

We will process and respond to valid requests within the period required by applicable law.

18. COMPLAINTS

If you have a complaint or concern about how we process your personal information, please contact us first using the privacy contact information provided at the end of this Privacy Policy.

Depending on where you reside, you may also have the right to lodge a complaint with the data protection or privacy authority responsible for your jurisdiction.

For individuals in the European Economic Area, information about national data protection authorities is available through the European Data Protection Board:

https://edpb.europa.eu/about-edpb/about-edpb/members_en

For individuals in the United Kingdom, information about the relevant supervisory authority is available from the Information Commissioner's Office:

https://ico.org.uk/

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business.

  • Changes to the Services.

  • Changes to our data processing practices.

  • Changes to technology.

  • Changes to applicable laws or regulations.

  • Changes to third-party services we use.

When we update this Privacy Policy, we will update the “Last Updated” date at the beginning of this document.

Where required by applicable law, we will provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically to remain informed about how we process personal information.

20. CONTACT

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us using the information provided below.

NAVORA™ — PRIVACY CONTACT DETAILS

Legal Business Name:
Navora.

Trading Name / Brand:
Navora™

Country:
España

Privacy Contact Email:
 navoraph@outlook.com

Customer Support Email:
navoraph@outlook.com

End of Privacy Policy