Terms of service
TERMS OF SERVICE
Last Updated: September 24, 2026
GENERAL INFORMATION
Welcome to Navora.
The terms “we,” “us,” “our,” and “Navora” refer to the business operating this online store and website, including its content, features, tools, products, and services (collectively, the “Services”).
Our store is powered by Shopify, which provides the technology that enables us to operate the Services.
These Terms of Service, together with any policies referenced in these Terms, describe the rights and responsibilities that apply when you access or use our Services.
Please read these Terms carefully before using our website or purchasing any product.
These Terms include important information concerning purchases, payments, shipping, returns, intellectual property, liability, and other matters.
By accessing or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms or our Privacy Policy, please do not access or use the Services.
Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights that cannot legally be excluded or restricted under the laws applicable to you.
SECTION 1 — ACCESS AND ACCOUNT
By using the Services, you confirm that you are legally permitted to enter into contracts under the laws applicable to you.
If you are below the applicable age of legal capacity, you may only use the Services with the involvement and permission of a parent or legal guardian where required by applicable law.
When using the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping information.
You agree that the information you provide is accurate, current, and complete and that you have the right to provide such information.
If account functionality is available and you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account, except where such responsibility cannot legally be imposed on you.
You may not sell, transfer, assign, or otherwise provide your account to another person without our prior written permission.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to ensure that the products displayed on our website are described and presented as accurately as reasonably possible.
However, product colors and visual appearance may vary depending on your device, screen settings, lighting conditions, and other technical factors.
Product photographs are provided for illustrative purposes. Minor differences in appearance, packaging, labeling, or presentation may occur.
Such differences do not affect any statutory consumer rights concerning the conformity of the product with the applicable contract.
We reserve the right to update product descriptions, specifications, prices, and availability when necessary.
We may discontinue products or limit quantities available for purchase, provided that doing so does not affect rights arising from an order that has already been accepted or any mandatory consumer rights.
SECTION 3 — ORDERS AND CONTRACT FORMATION
When you place an order through our website, you are submitting an offer to purchase the products in your order.
After you place an order, you will normally receive an order confirmation acknowledging receipt of your order.
An order confirmation does not necessarily mean that the order has been accepted where applicable law or our checkout process provides otherwise.
We reserve the right to refuse or cancel an order in reasonable circumstances, including where:
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A product is unavailable.
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There is an obvious pricing or product-description error.
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We reasonably suspect fraudulent or unauthorized activity.
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Payment cannot be successfully processed.
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The order violates applicable law.
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We are unable to fulfill the order due to circumstances outside our reasonable control.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order using the applicable payment method, subject to applicable law.
We will make reasonable efforts to notify you using the contact information provided with your order.
You are responsible for reviewing your order before completing your purchase.
Once an order has entered fulfillment or shipment, cancellation may no longer be possible. However, this does not affect any statutory cancellation or withdrawal rights that apply to you.
Returns and refunds are handled in accordance with our Refund & Return Policy, together with any mandatory consumer rights applicable to your purchase.
SECTION 4 — PRICES, PAYMENTS, AND BILLING
Prices displayed on our website may change from time to time.
The price applicable to your purchase will generally be the price displayed at the time you place your order and will be reflected in your order confirmation.
Where required by applicable law, prices displayed to consumers will include applicable taxes and mandatory charges.
Additional costs, such as shipping, customs duties, import taxes, or other charges, will be disclosed where required by applicable law before you complete your purchase.
For international orders, customs duties, import taxes, or similar charges may apply depending on the destination country and applicable law.
Where such charges are the customer's responsibility, this will be communicated where reasonably possible before purchase.
Promotional prices and discounts may be subject to specific terms and conditions.
If there is a conflict between the terms of a specific promotion and these Terms, the specific promotional terms will apply to the extent permitted by applicable law.
You agree to provide accurate and complete payment and billing information.
Payment processing is handled through Shopify and/or third-party payment providers.
You represent that you are authorized to use the payment method provided for your purchase.
SECTION 5 — SHIPPING AND DELIVERY
We will arrange delivery using the shipping method available for your order and destination.
Estimated delivery times are provided for informational purposes unless a specific delivery date or period has been expressly agreed.
Delivery times may be affected by factors such as:
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Shipping carrier delays.
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Customs processing.
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Weather or natural events.
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Public holidays.
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Incorrect or incomplete delivery information.
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Events outside our reasonable control.
We will make reasonable efforts to fulfill and ship orders within the timeframe communicated at checkout or in your order confirmation.
Where applicable law establishes a mandatory delivery deadline, that deadline will apply.
For consumers in the European Union, unless otherwise agreed, the applicable rules regarding delivery and the seller's responsibility for the goods until delivery will apply.
Risk of loss or damage will not transfer to the consumer before the goods are delivered where mandatory applicable law provides otherwise.
If your order is lost or does not arrive, please contact us so that we can investigate the shipment and determine the appropriate resolution under applicable law.
You are responsible for providing an accurate delivery address.
Where a delivery fails because incorrect or incomplete information was provided by the customer, additional shipping arrangements or costs may apply to the extent permitted by applicable law.
SECTION 6 — INTELLECTUAL PROPERTY
The Services and their content, including but not limited to trademarks, logos, product names, text, graphics, photographs, videos, audio, designs, layouts, product descriptions, and other materials, are owned by or licensed to Navora or the applicable rights holder and are protected by intellectual property laws.
These Terms allow you to access and use the Services for personal and lawful purposes.
You may not, without our prior written permission or as otherwise permitted by applicable law:
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Copy or reproduce substantial portions of the Services.
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Republish our content.
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Distribute our content commercially.
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Modify our content.
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Create derivative works from our protected content.
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Publicly display or perform our protected content.
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Systematically extract or reproduce content from the website.
Nothing in these Terms grants you ownership of or a license to any intellectual property rights belonging to Navora, Shopify, or third parties, except where expressly stated.
All rights not expressly granted are reserved.
SECTION 7 — THIRD-PARTY TOOLS
We may provide access to tools, applications, integrations, or services operated by third parties.
These third-party tools may be provided for convenience and may be subject to separate terms and privacy policies issued by the relevant third-party provider.
We do not necessarily control or monitor all third-party tools.
Where legally permitted, third-party tools are provided according to the terms and availability of the relevant provider.
Your use of a third-party tool may therefore be subject to that provider's own terms and policies.
We may introduce new features, integrations, tools, or resources in the future. Such features will form part of the Services and may be subject to these Terms unless otherwise stated.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites, applications, platforms, or services operated by third parties.
We do not control or guarantee the accuracy, availability, security, or privacy practices of third-party websites.
If you choose to access a third-party website or service, you do so subject to that third party's own terms and policies.
We are not responsible for transactions, products, services, content, or information provided by third parties unless applicable law provides otherwise.
Questions or complaints concerning third-party products or services should generally be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify, which provides the technology and infrastructure that enables us to operate the Services.
However, purchases made through our online store are transactions between you and Navora.
Shopify is not the seller of the products offered through our store and is not responsible for the products, fulfillment, returns, refunds, warranties, or other obligations arising from purchases made through Navora, except where Shopify has a separate legal responsibility under applicable law.
Nothing in these Terms limits any rights or obligations that cannot legally be excluded.
SECTION 10 — PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
You can review our Privacy Policy here:
[INSERT LINK TO NAVORA PRIVACY POLICY]
Certain information may also be processed by Shopify or third-party service providers in accordance with their own privacy policies and applicable contractual arrangements.
For more information about Shopify's privacy practices, please visit:
https://www.shopify.com/legal/privacy
SECTION 11 — CUSTOMER REVIEWS AND COMMENTS
If you submit, upload, publish, email, or otherwise provide reviews, comments, photographs, suggestions, ideas, feedback, or other content to Navora (collectively, “Comments”), you grant Navora a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, distribute, and display such Comments for purposes connected with operating, improving, and promoting the Services, to the extent permitted by applicable law.
This license does not transfer ownership of your content to Navora.
You represent that:
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You own or have the necessary rights to provide the Comment.
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Your Comment does not infringe the rights of another person.
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Your Comment is not fraudulent, misleading, unlawful, defamatory, abusive, obscene, or otherwise prohibited by applicable law.
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You have disclosed any material compensation or incentive received in connection with the Comment where required by applicable law.
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Your Comment does not contain malicious software or other harmful code.
We may moderate, refuse, remove, or restrict Comments that we reasonably determine violate these Terms, applicable law, or the rights of others.
We are not required to maintain or publish every Comment submitted.
Nothing in this section authorizes us to publish a testimo