Shipping policy
SHIPPING POLICY
Last Updated: September 24, 2026
At Navora, we work to process and ship your order as quickly and efficiently as possible.
This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our online store.
By placing an order with Navora, you acknowledge and agree to the shipping terms described below, subject to any mandatory consumer rights applicable in your country.
1. ORDER PROCESSING TIME
All orders require processing before they are shipped.
Processing Time: 2–4 Business Days
Orders are generally processed within 2–4 business days after the order has been successfully placed and payment has been confirmed.
During this processing period, we may:
- Verify and prepare your order.
- Confirm payment.
- Prepare the product for shipment.
- Process the order with our fulfillment or shipping partners.
- Prepare the necessary shipping documentation.
Processing times may be longer during periods of unusually high order volume, holidays, promotional events, or circumstances outside our reasonable control.
2. SHIPPING AND ESTIMATED DELIVERY TIME
After your order has been processed, it will be prepared for shipment.
Estimated Shipping / Delivery Time: 6–9 Business Days
Once the order has been processed, the estimated shipping and delivery timeframe is approximately 6–9 business days.
Please note that this is an estimated timeframe and not a guaranteed delivery date, unless a specific delivery date or timeframe has been expressly agreed with you.
Actual delivery times may vary depending on:
- Destination country.
- Shipping carrier.
- Customs processing.
- Local delivery services.
- Public holidays.
- Weather conditions.
- Incorrect or incomplete address information.
- Unforeseen logistical disruptions.
- Events outside our reasonable control.
3. TOTAL ESTIMATED DELIVERY TIME
As a general estimate, orders may take approximately:
2–4 business days for processing + 6–9 business days for shipping/delivery.
Therefore, the overall estimated timeframe from placing your order to delivery may be approximately 8–13 business days.
These timeframes are estimates only and may vary depending on the destination and circumstances affecting the shipment.
4. ORDER CONFIRMATION
After placing your order, you will receive an order confirmation email containing information about your purchase.
Please check that your shipping address and contact information are correct.
If you notice an error in your shipping information, contact us as soon as possible at:
We will make reasonable efforts to correct the information before the order is shipped.
However, once an order has entered processing or shipment, we may not be able to modify the shipping address.
5. TRACKING INFORMATION
Where tracking is available for your shipment, tracking information may be provided once your order has been dispatched.
Please allow some time for the tracking information to become active after the shipment has been handed over to the carrier.
Tracking updates may not appear immediately and may vary depending on the carrier and destination country.
6. INTERNATIONAL SHIPPING
Navora may offer shipping to customers in different countries around the world.
Shipping availability, delivery times, and available shipping methods may vary depending on the destination.
Certain destinations may be unavailable due to logistical, legal, regulatory, or carrier restrictions.
If shipping is unavailable to a particular destination, this may be indicated during checkout.
7. CUSTOMS, DUTIES, AND IMPORT TAXES
For international orders, additional customs duties, import taxes, VAT, handling fees, or other charges may apply depending on the destination country.
Where required by applicable law, applicable taxes and mandatory charges will be disclosed during the purchasing process.
Unless otherwise stated at checkout or required by applicable law, customers may be responsible for customs duties, import taxes, or other charges imposed by their destination country.
Navora does not control the amount or timing of customs charges imposed by local authorities.
Customs procedures may also cause additional delays that are outside Navora's control.
8. SHIPPING DELAYS
While we work to meet the estimated delivery timeframe, delays can occasionally occur.
Possible causes include:
- Carrier delays.
- Customs inspections or processing.
- Severe weather.
- Public holidays.
- High shipping volumes.
- Incorrect or incomplete address information.
- Transportation disruptions.
- Government restrictions.
- Other circumstances beyond our reasonable control.
We will make reasonable efforts to assist you when a shipment is delayed.
However, we cannot guarantee that every order will arrive within the estimated timeframe.
Nothing in this section limits any mandatory consumer rights that may apply to you.
9. LOST OR MISSING PACKAGES
If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
Please include your:
- Order number.
- Full name.
- Shipping address.
- Any available tracking information.
We will review the shipment status and, where appropriate, contact the relevant shipping or fulfillment provider.
If a shipment is confirmed as lost, Navora will provide an appropriate resolution in accordance with the applicable circumstances and consumer protection laws.
10. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing accurate and complete shipping information when placing an order.
This includes:
- Full name.
- Street address.
- House or apartment number.
- City.
- Postal code.
- Country.
- Any other information required for successful delivery.
If an order is returned to the sender because of an incorrect or incomplete address provided by the customer, additional shipping arrangements or costs may apply where permitted by applicable law.
If you notice an address error, please contact us immediately at:
We will do our best to assist before the order is shipped.
11. DELIVERY ATTEMPTS
The shipping carrier may make one or more delivery attempts depending on the destination and carrier's procedures.
If a package cannot be delivered because the recipient is unavailable, the address is incorrect, or the recipient fails to follow the carrier's instructions, the carrier may return the package or hold it at a designated location.
Customers should monitor their tracking information and follow any instructions provided by the shipping carrier.
12. DAMAGED PACKAGES
If your package arrives visibly damaged, please contact Navora as soon as reasonably possible.
Where possible, we recommend taking photographs of:
- The external packaging.
- Any visible damage.
- The product.
- The shipping label.
Please send the relevant information to:
We will review the situation and provide the appropriate instructions.
If the product itself is damaged or defective, your rights under our Refund & Return Policy and any applicable legal guarantee remain unaffected.
13. DELIVERY OF CONSUMER GOODS
For consumers in jurisdictions where mandatory consumer protection laws apply, delivery obligations and responsibility for the goods will be governed by the applicable law.
In particular, where European Union consumer law applies, Navora will comply with the applicable legal requirements concerning delivery and responsibility for goods before delivery.
Nothing in this Shipping Policy is intended to transfer risk to the consumer earlier than permitted by applicable law.
14. SHIPPING RESTRICTIONS
Certain products or destinations may be subject to shipping restrictions.
We reserve the right not to ship an order to a destination where shipment would violate applicable law, regulations, carrier restrictions, customs requirements, or other legal requirements.
If we are unable to fulfill an order for this reason after payment has been made, we will provide an appropriate refund or other remedy as required by applicable law.
15. CHANGES TO SHIPPING TIMES
Shipping and delivery estimates may change due to carrier availability, seasonal demand, logistics conditions, or other circumstances.
If a significant change affects an order that has already been placed, we will provide information where reasonably possible and where required by applicable law.
16. SHIPPING AND RETURNS
Shipping terms do not replace or limit our Refund & Return Policy.
If you need to return a product, please review our Refund & Return Policy:
[INSERT LINK TO NAVORA REFUND & RETURN POLICY]
Different rules may apply to:
- Change-of-mind returns.
- Statutory withdrawal rights.
- Defective products.
- Damaged products.
- Incorrect products.
- Other legally protected consumer claims.
17. CONTACT US
If you have any questions about shipping or delivery, please contact us at:
Email: navoraph@outlook.com
Please include your order number whenever contacting us about an existing order.
This will help us locate your order and assist you more efficiently.
NAVORA™ — SHIPPING INFORMATION
Order Processing: 2–4 business days
Estimated Shipping / Delivery: 6–9 business days after processing
Estimated Total Time: 8–13 business days
These timeframes are estimates and may vary depending on the destination, carrier, customs procedures, and other circumstances outside our reasonable control.
BUSINESS INFORMATION
Customer Support Email:
navoraph@outlook.com