Refund policy
REFUND & RETURN POLICY
Last updated: September 24, 2026
At Navora, we want you to be satisfied with your purchase. If for any reason you are not completely satisfied, you may request a return in accordance with the terms of this Refund & Return Policy.
This policy applies to purchases made through our online store and is always subject to any mandatory consumer rights that may apply in your country.
Nothing in this policy is intended to limit, exclude, or replace any legal rights you may have under applicable law.
1. 30-DAY RETURN POLICY
Navora offers a 30-day commercial return policy from the date your order is delivered.
This means that you may request a return within 30 days of receiving your product, provided that the applicable conditions in this policy are met.
Our 30-day commercial return policy is separate from and does not replace any statutory right of withdrawal, legal guarantee, or other mandatory consumer right that may apply to you.
Conditions for a Commercial Return
For a return under our 30-day commercial return policy, the product should, to the extent reasonably possible:
- Be returned in reasonable condition.
- Not show damage caused by misuse, negligence, or use inconsistent with the intended purpose of the product.
- Include the accessories, components, and items originally supplied with the product, where applicable.
- Include sufficient information to identify the order.
- Be returned with its original packaging where reasonably possible.
Opening the packaging does not automatically remove any legal consumer rights.
For commercial returns based on a change of mind, the product should be returned in a reasonable condition, taking into account the nature of the product and any handling necessary to inspect its characteristics and functionality.
2. EU LEGAL RIGHT OF WITHDRAWAL
Where European Union consumer protection law applies, consumers purchasing online generally have a 14-day legal right of withdrawal, without having to provide a reason.
The withdrawal period generally begins when the consumer receives the product.
This statutory right is separate from Navora's 30-day commercial return policy.
When a consumer validly exercises their legal right of withdrawal, the applicable rules regarding returning the product, return shipping costs, and refunds will apply.
The consumer may exercise this right by providing any clear statement informing Navora of their decision to withdraw from the purchase. Where required by applicable law, Navora will also provide the appropriate information or withdrawal form.
Handling of the Product During the Withdrawal Period
During the withdrawal period, consumers may handle the product only to the extent necessary to establish its nature, characteristics, and functioning.
If the product is handled beyond what is necessary for this purpose and its value is consequently diminished, the applicable legal rules regarding such diminished value may apply.
Navora will not use this policy to remove or restrict any statutory right of withdrawal that legally applies to the consumer.
3. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
If you receive a product that:
- Is defective.
- Has been damaged during delivery.
- Does not function properly.
- Is different from the product you ordered.
- Does not substantially match its description on our website.
- Has a lack of conformity covered by applicable law.
Please contact Navora as soon as reasonably possible.
We recommend providing:
- Your order number.
- The name used to place the order.
- A description of the issue.
- Photos or videos showing the issue, where reasonably necessary.
This information helps us process your request efficiently.
Please do not dispose of or return the product before receiving return instructions from Navora, unless applicable law provides otherwise.
Where a lack of conformity is covered by a statutory legal guarantee, Navora will provide the remedies required by applicable law. Depending on the circumstances and applicable legislation, these may include repair, replacement, price reduction, or refund.
4. LEGAL GUARANTEE
Navora's 30-day commercial return policy does not constitute or replace any statutory legal guarantee of conformity.
Where Spanish law applies, new consumer goods are subject to the statutory legal guarantee of conformity established under Spanish consumer protection law.
In Spain, the general statutory guarantee period for new goods is currently three years from delivery.
Other countries may provide different statutory periods, procedures, or consumer rights. Where such rights are mandatory, they will prevail over any conflicting provision of this policy.
The statutory legal guarantee applies to lack of conformity covered by applicable law. It does not generally cover damage caused by improper, negligent, or unauthorized use where applicable law permits such exclusions.
The legal guarantee should not be confused with Navora's separate 30-day commercial return policy.
5. ORIGINAL PACKAGING AND BOX
We recommend keeping the original packaging until you have confirmed that the product is functioning properly.
For commercial returns, Navora may request that the product be returned with its original packaging, accessories, and components where reasonably necessary to process the return.
However, opening or not having the original packaging does not, by itself, remove any statutory consumer rights, including applicable withdrawal or legal guarantee rights.
6. RETURN SHIPPING COSTS
Change-of-Mind Returns
For commercial returns based on a change of mind, personal preference, or another reason unrelated to a defect or lack of conformity, the customer will be responsible for the direct cost of returning the product where permitted by applicable law and where this has been properly communicated beforehand.
Defective, Damaged, or Incorrect Products
Where a product is defective, incorrect, or has a lack of conformity covered by applicable law, Navora will cover the costs that we are legally required to cover.
Navora will provide the necessary instructions for handling the return or resolution of the issue.
7. HOW TO REQUEST A RETURN
To request a return, contact our customer support team at:
Email: navoraph@outlook.com
Please include:
Subject: Return Request — [Order Number]
And provide:
- Order number.
- Customer name.
- Reason for the return.
- Photos or videos where necessary to explain the condition of the product.
- Any other information reasonably necessary to identify the order.
Our team will review your request and provide the appropriate return instructions.
Please do not send your product to a return address unless Navora has confirmed that address to you.
The return address may vary depending on the order, country of origin, and applicable return procedure.
8. REFUNDS
Once the returned product has been received and reviewed, Navora will process any refund that is due in accordance with this policy and applicable law.
Where a refund is due, it will generally be issued using the same payment method used for the original purchase, unless applicable law permits or requires another method.
For purchases subject to the statutory right of withdrawal, the refund will be processed according to the deadlines and conditions established by applicable law.
Where legally permitted, Navora may wait until the returned goods have been received or until the customer provides evidence that the goods have been returned.
Bank processing times and payment-provider processing times may vary and may be outside Navora's direct control.
9. SALE AND PROMOTIONAL ITEMS
Products purchased at a discounted price or as part of a promotion do not automatically lose any statutory consumer rights.
Specific commercial terms for a promotion may be established separately, provided that they do not restrict any mandatory rights granted to consumers under applicable law.
10. PRODUCT EXCHANGES
Navora does not currently guarantee direct product exchanges.
Where a return is accepted and the customer wishes to purchase another product or variant, the original return may be processed and the customer may place a new order.
This does not limit any statutory rights to repair or replacement that may apply where a product has a lack of conformity covered by applicable law.
11. INTERNATIONAL SALES
Navora may sell products to customers in different countries.
This policy applies internationally, but consumers may have additional or different rights where such rights are mandatory under the laws of their country.
Where mandatory consumer protection legislation applies to a purchase made through Navora, that legislation will prevail over any conflicting provision of this policy to the extent required by law.
In particular, consumers in the European Union may benefit from statutory withdrawal rights and legal guarantees established by applicable European and national legislation.
12. EUROPEAN UNION CONSUMER RIGHTS
For sales to consumers within the European Union, Navora will respect mandatory rights established under applicable European Union and national consumer protection legislation.
These rights may include:
- A statutory right of withdrawal for distance purchases, generally for 14 calendar days.
- Statutory legal guarantee rights.
- Repair or replacement where applicable.
- Price reduction or refund where legally applicable.
- Any other mandatory consumer protections established by applicable law.
Navora's 30-day commercial return policy is provided without prejudice to these statutory rights.
13. DAMAGE CAUSED BY THE CUSTOMER
Our commercial return policy and statutory legal guarantee do not cover, where permitted by applicable law, damage resulting from:
- Improper use of the product.
- Incorrect installation.
- Negligent handling.
- Unauthorized modification of the product.
- Intentional damage.
- Use contrary to the product instructions.
- Normal wear and tear that does not constitute a lack of conformity.
Nothing in this section limits any statutory consumer rights that cannot legally be excluded.
14. IMPORTANT INFORMATION ABOUT EU LEGAL GUARANTEES
Statutory legal guarantees and any voluntary commercial guarantee offered by Navora are separate concepts.
Any commercial guarantee offered by Navora is not intended to reduce, replace, or eliminate any statutory legal guarantee rights available to the consumer.
From September 27, 2026, Navora will comply, where applicable, with the European Union's requirements concerning the harmonized legal guarantee notice for consumer goods.
15. CONTACT US
If you have any questions about returns, refunds, defective products, or your consumer rights, please contact us:
Navora™
Email: navoraph@outlook.com
For return requests, please always include your order number so that we can locate your purchase and assist you efficiently.
16. STATUTORY RIGHTS
Nothing in this Refund & Return Policy is intended to restrict any rights that cannot legally be excluded or limited under applicable law.
Where there is a conflict between this policy and a mandatory legal provision applicable to the consumer, the mandatory legal provision will prevail to the extent required by law.